Shipping Information

We usually process orders the same or next business day of receipt.

Our shipping costs for most items under $50.00 are based on each item's size, weight, shipping method and delivery address.

We will be pleased to advise of your shipping cost when you place your order. Upon checkout you may choose either FedEx or UPS for reliable delivery of your packages in the US, Canada and worldwide. Both carriers provide real-time quotes for your order and services designed to meet all your shipping needs. Our online shipping quotes are direct from the carriers and are based on destination and weight of the products you have purchased. Please refer to the chart below to calculate total delivery time for your order.

United Parcel Service

Service	Package	Content	Speed	Cost
UPS Standard	50 lbs or less	Any mailable item	3-7 business days	based on weight, distance, and shape
UPS Expedited	50 lbs or less	Any mailable item	2–3 business days	based on weight, distance, and shape
UPS Express Saver	13 oz or less	Any mailable item	Delivery by 12:00 noon the next business day to most metropolitan areas	based on weight, distance, and shape
UPS Express Early A.M. (1 Day)	50 lbs or less	Any mailable item	Guaranteed, door-to-door, next business day delivery by 8:00 a.m. to most major metropolitan cites	based on weight, distance, and shape
UPS Express (1 Day)	50 lbs or less	Any mailable item	Guaranteed delivery by 10:30 a.m. the next business day to major U.S. metropolitan areas Typical two-day delivery to other destinations worldwide	based on weight, distance, and shape

Federal Express

Service	Package	Content	Speed	Cost
Ground Service	50 lbs or less	Any mailable item	2-7 business days	based on weight, distance, and shape
Priority (by 10:30AM, later for rural)	50 lbs or less	Any mailable item	10:30 a.m. next business day	based on weight, distance, and shape
First Overnight	13 oz or less	Any mailable item	8 a.m. next business day	based on weight, distance, and shape

Free Shipping Offer

We are pleased to provide free shipping to a single point on orders over $50.00.

Free shipping orders go Standard Ground Shipping. (3-7 days)

Free shipping orders only available throughout North America destinations.

Your satisfaction is guaranteed, unconditionally. Should you wish to make a return, please ship the item and your packing slip to:

Secure-A-Pet Inc.
48 Alness Street
Toronto, Ontario Canada M3J 2G9

Your credit card will be credited within 48 hours of processing your return. Please note on the packing slip why you decided to return our product so that we can improve our service.

For your protection, we encourage you to send your return via UPS. We will pick up the shipping cost if your return is the result of an incorrect shipment by Secure-A-Pet, or a damaged or defective product. Note: We only pay for ground service on returned shipments. We require you to pay for return shipping for any other reason. CODs are not accepted.

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