Satisfaction Guarantee

We appreciate that satisfied customers are our most important assets. We stand behind our products with our guarantee of 100% satisfaction.

If you, or your pet, are not completely satisfied, we will replace or refund your purchase. No questions asked. Please see Shipping & Returns for additional details.

At Secure-A-Pet, we value you and your pets, and we want to ensure you have an enjoyable and rewarding shopping experience in our online store.

We are dedicated to providing our customers with the highest-quality products and service through an Internet friendly environment. Our customer service goal is 100% customer satisfaction.

Whether you want us to place an order for you or to answer questions about your purchase, we are here for you! Simply email us your questions and we will have a representative get back to you as soon as possible.

Our Confidential Commitment

Secure-A-Pet is dedicated to providing our customers with quality products and service through an Internet friendly environment.

We will not sell, distribute, transfer or publish any information you may provide to us through our system.

We value your right to privacy. Please see our Privacy Policy and Conditions of Use for more details.

Payment Options


Secure-A-Pet accepts Visa, MasterCard, Checks, Money Orders, Canadian COD ORDERS.
All prices are displayed and charged in U.S. currency.
Please make checks payable to Secure-A-Pet Inc.

Please Note: Products are shipped, upon clearance of checks.

E-mail Newsletters & Communications

To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

What About My Account Information?

The Secure-A-Pet Online Store gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing keeping track of and updating the information.

Secure-A-Pet takes every precaution to ensure that your credit card information is secure. We utilize SSL (Secure Sockets Layer), the industry standard security protocol. All of your ordering information is encrypted using this secure server for maximum security.

Do you still have questions?

If you didn't find the answer you were looking for, you can contact us, and one of our knowledgeable Customer Service associates will be happy to help you. We're happy to serve you 24 hours a day, 7 days a week!